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Measuring Work Climate
A first step in creating a
better work climate is assessment. A primary assessment goal is to determine
existing strengths as well as opportunities for improvement. A secondary goal is to
determine
strategies for improving the climate.
The best approach is to utilize a variety of measurement strategies.
A list of such strategies follows:
- Surveys
assess employees' perceptions of the
work climate. Surveys can be particularly helpful in quantifying the strengths
and opportunities within each work climate dimension.-
Observation
whereby people watch members of the culture interact and then
rate the work climate. The observers could document and describe
any manifestations of a sense of community, shared vision or
positive outlook that they see over a period of time.-
Policy and Program Review whereby organizational
procedures, documents and historical information are examined.
For example, such a review might look at mission statements,
human resource policies and internal communications. This
analysis would determine the extent to which cultural influences
support a shared vision, sense of community and positive
outlook. Typically, lists of strengths and opportunities for
improvement would be identified to show how the climate is
influenced by rewards, confrontation, modeling, training,
orientation, communication systems, rituals, resource
allocation, recruitment/selection and relationship development.
- Interviews whereby people
are asked about their experience of the social climate.
Such interviews can flesh out some of the informal realities
behind the policy and program review. For example, it could be
determined through interviews that most relationship development
occurs in gripe sessions that run counter to a positive
outlook.
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Experiments
whereby members of the culture are asked to perform specific
tasks. For example, people could be asked to care for someone in
need. Another experiment could have members of the culture
explain the vision, mission and purpose of the group to see how
similar these explanations are.
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